Serve faster or with better quality? With ChatGuru you don't have to choose

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More than 80% of Brazilian consumers feel that being able to complete transactions quickly , having access to convenient payment alternatives and receiving friendly service are vital components of a great experience . Another interesting fact is that almost half of Brazilians say they would never buy a brand again if they had a bad experience with it, according to the “Experience is everything” study by PWC Brasil. The good news is that you don't have to choose between faster or better service . ChatGuru made it viable to expand companies' service capacity without incurring significant extra costs . Our technology is the perfect platform to help your business serve more and more customers and improve the experience provided . With the help of ChatGuru, your company will have access to the tools necessary to create a scalable, agile, consistent and high-quality standard. How does ChatGuru help your company provide faster and better service ? Before diving into the scaling solution , it's crucial to have an understanding of the many business scenarios that may need a larger infrastructure to support the service.

Therefore, here are some indicators that your customer service needs improvement: Increase in customers: growth in the consumer base is generally accompanied by growth in the number of service requests as a simple consequence of the normal expansion of a company Need for expanded service hours: To keep your customers happy and provide a high standard of service, you may need to make your support accessible at any time. The same applies if your clientele is spread across Industry Email List different time zones. Proactive support: if your company wants to anticipate your customers' needs, introduce differentiated support and add account management, you will inevitably end up increasing the demand for customer service ChatGuru tools that help you serve faster with more quality Chatbots The chatbot is one of the tools available on ChatGuru . With the assistance of our platform, your company can create and maintain a chatbot adapted to the desires and needs of your consumers , integrated into your WhatsApp business account .



Many of the interactions in the channel, from customer service to marketing and sales, can be scheduled to run automatically , providing greater speed and consistency. If you use ChatGuru 's chatbots , your consumers will be able to ask questions and find out more about your products and services whenever they want, without having to wait for a human agent to be available. They get the solution they are looking for immediately. All calls are processed instantly, simultaneously. Also read: 6 ways chatbots improve the customer service experience The ChatGuru program also allows companies to personalize the messages they send to consumers to better meet their specific needs. In other words, from the first contact to follow-up, the entire conversation can be handled automatically by our robots if you wish. At the same time, hybrid customer service is also viable within the platform in order to provide the best possible experience for its consumers. As a result of this combination, chatbots handle a high volume of calls, while your human team can be engaged only when necessary, giving them more time to focus on more strategic and challenging service issues.