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Pew Research Center (Pew Research Center) According to 40 % of US adults always read customer reviews online before purchasing. If a customer does great things about your business, how do you perceive that feeling on a review site? Sit down and don't expect your customers to browse the site and say nice things. To get customer reviews, you need to click and pull. To proactively respond to customer feedback, we monitor conversations about what brands, products or services are being posted on social media. Social media monitoring tools can simplify this process to identify negative and positive experiences that customers have shared with their brand.

Once the conversation is established, let's encourage and provide incentives to leave feedback. Those who have wedding photo editing service  written a positive review may already be considered avid users or advanced users. However, it is important to point customers to the rest of your best sellers in the right review direction. Direct mail about customers works well, but we also reach out to social users. Build relationships with people who talk to you online. Due to negative emotions, your goal is to restructure trust. For positive comments, ask the user whether the comments should be shared on the review site.



When requesting feedback, please enter a link and details to clarify where to post your comment. Again, I appreciate the time and effort to talk about your business. Especially when a customer shares a negative experience or constructive feedback, we will monitor and respond to the review over time. Consider including discounts to give deep feedback. If it's not in your budget, ask them to share their positive comments on your social channel. People love to be recognized by business and a simple social share can go a long way. conclusion Social commerce is a new direction of e-commerce and social selling.